Frequently Asked Questions

1. I'm an employee. How do I sign up?
   To sign up you must create an account. Go to the Home page of SLCountyVoluntaryBenefits.com, enter your credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
2. How do I log in?
   To log in you must first create an account. If you have previously created an account, then just use the email address that you registered with and password to access the site. If you need additional assistance feel free to contact Salt Lake County Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
3. What is my password?
   You must create a password when you create your account and log in for the first time. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click "Forgot Password" below the login area, and a new password will be sent to the email address you registered with.
4. How do I change my personal information?
   If your personal information is registered with the SLCountyVoluntaryBenefits.com website, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
5. Can my friends and family use the site?
   Friends should not have access to this site. Some products that require payroll deduction require the employee to be enrolled; however, the employee is able to elect coverage for eligible family members under certain plans.
6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “VOLBN” on your paycheck.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “VOLBN” on your paycheck. You will be able to see a breakdown of your deductions on the Salt Lake County Voluntary Benefits website. Please visit Salt Lake County Voluntary Benefits and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
9. I am having an issue accessing Deduction History. Who do I contact?
   You must first log in to the Salt Lake County Voluntary Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Salt Lake County Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Salt Lake County Voluntary Benefits does not sell products or fulfill orders for employees; the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    MetLife Accident Insurance
    Employees may cancel anytime by logging into Salt Lake County Voluntary Benefits and clicking on the enrollment link from the MetLife Accident Insurance page and then choosing “No Thanks/Cancel.” Employees may also contact Corestream customer care at 1-888-935-9595.
    
    MetLife Critical Illness Insurance
    Employees may cancel anytime by logging into Salt Lake County Voluntary Benefits and clicking on the enrollment link from the MetLife Critical Illness Insurance page and then choosing “No Thanks/Cancel.” Employees may also contact Corestream customer care at 1-888-935-9595.
    
    MetLife Hospital Indemnity Insurance
    Employees may cancel anytime by logging into Salt Lake County Voluntary Benefits and clicking on the enrollment link from the MetLife Hospital Indemnity Insurance page and then choosing “No Thanks/Cancel.” Employees may also contact Corestream customer care at 1-888-935-9595.
    
    Nationwide Pet Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.